When COVID-19 forced our engineers in 2020 to leave/stay away from the site, we moved on to a new dimension of technical assistance to far away customers: the first fully remote-supervised installation & commissioning of two new TAPROGGE Intake Rakes by use of remote digital support at a Power Station in Asia, i.e. some 11,000 km away from TAPROGGE Headquarters.
What first sounded like a futuristic vision, was tested, approved and a good month later became absolute reality and a fascinating success story of great cooperative spirit between supplier, local representative and client. The TAPROGGE team succeeded under a very tight 24 hour/7 day per week time schedule to successfully install and commission two new TAPROGGE Intake Rakes, type TR 400, during an outage in a Power Station, North-East of Sumatra, Indonesia, applying continuous virtual/digital remote support tools to train, guide and monitor their local site partner during the entire shut-down period of the plant.
Here, TAPROGGE likes also to express his appreciation to his local representative who did a fabulous job as an extended arm at site.
Day & night site video-conferencing and monitoring, picture analytics and remote access to the controls of the TAPROGGE Systems kept the TAPROGGE team online @ site and gave our engineers the feeling “as if we had been physically in touch with our client” says the owner. Since start-up, we have been monitoring our system performance daily by remote service which gives the client and us additional comfort.
With TAPROGGE “you never walk alone”, even in Pandemic times!