26th TAPROGGE USER GROUP TRAINING in September
Take a deep-dive into our TAPROGGE systems, get first-hand insights from our experts of the various specialist departments and exchange ideas with other users.
Take a deep-dive into our TAPROGGE systems, get first-hand insights from our experts of the various specialist departments and exchange ideas with other users.
Just like the TAPROGGE cleaning balls that are always in motion while in operation
When COVID-19 forced our engineers in 2020 to leave/stay away from the site, we moved on to a new dimension of technical assistance to far away customers: the first fully remote-supervised installation & commissioning of two new TAPROGGE Intake Rakes by use of remote digital support at a Power Station in Asia, i.e. some 11,000 km away from TAPROGGE Headquarters.
What first sounded like a futuristic vision, was tested, approved and a good month later became absolute reality and a fascinating success story of great cooperative spirit between supplier, local representative and client. The TAPROGGE team succeeded under a very tight 24 hour/7 day per week time schedule to successfully install and commission two new TAPROGGE Intake Rakes, type TR 400, during an outage in a Power Station, North-East of Sumatra, Indonesia, applying continuous virtual/digital remote support tools to train, guide and monitor their local site partner during the entire shut-down period of the plant.
Here, TAPROGGE likes also to express his appreciation to his local representative who did a fabulous job as an extended arm at site.
Day & night site video-conferencing and monitoring, picture analytics and remote access to the controls of the TAPROGGE Systems kept the TAPROGGE team online @ site and gave our engineers the feeling “as if we had been physically in touch with our client” says the owner. Since start-up, we have been monitoring our system performance daily by remote service which gives the client and us additional comfort.
With TAPROGGE “you never walk alone”, even in Pandemic times!